BCG Report: Rising Usage of AI Bolsters Optimism in its Potential

Artificial Intelligence (AI) is rapidly evolving, with many companies integrating AI investments for success. However, how much are people using AI in their work? A recent survey conducted by Boston Consulting Group (BCG) revealed that 46% of employees have experimented with generative AI at least once. Moreover, 26% of respondents reported using generative AI several times a week. The survey also found that as respondents used AI more, the percentage of those who viewed AI optimistically grew, while their concerns about the technology decreased. However, there were stark differences in uptake and attitudes towards AI, depending on the employee’s level within their organizational hierarchy.

Leaders favored AI more than front-line workers, with 80% of leaders saying they use generative AI tools regularly compared to just 20% of front-line employees. Additionally, the survey revealed that the majority of respondents across all employee groups thought that AI-specific regulations were necessary. This report is a call to action for leaders to bridge the gap in AI sentiment and understanding within their organizations, actively participate in shaping emerging AI regulations, and ensure ethical and responsible use of AI.

Join top executives in San Francisco on July 11-12 at the Event Transform 2023, where they will share how they have integrated and optimized AI investments for success. With broad support across all employee groups for AI-specific regulations, companies must also create spaces for responsible experimentation with AI and continuously upskill their employees to adapt to the changing landscape. As AI continues to evolve at a rapid pace, it is critical to embrace the technology while ensuring its ethical and responsible use. This report underscores the need for businesses to approach AI thoughtfully and responsibly.

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