D-Id combines avatars and conversational AI for enterprise applications.


Are you ready for the future of customer service? Israeli startup, D-ID, has launched an innovative chat platform that merges AI with lifelike digital humans. With the power of generative AI, D-ID’s avatars are able to converse in real-time with customers, revolutionizing how businesses connect with their clients. In this blog post, we’ll explore how D-ID is putting a digital human face on conversational AI for enterprise and how its API is extending the capabilities of avatars for even greater customization.

Putting a (digital) human face to conversational AI for enterprise
Chatbots have become increasingly common in customer service, but D-ID is taking it to the next level with its chat platform that uses digital humans. By integrating generative AI, D-ID’s avatars can now engage in conversation with real humans, delivering a more personalized and human-like experience. This could have significant implications for businesses, especially when it comes to customer support and experience.

The goal of chat.d-id is not just to integrate with an existing LLM, but also to help enterprises customize a generative AI model for their specific business operations. This means that the platform can execute operations like updating a customer’s account or changing a service level. It’s all about providing an experience that emulates real-life interaction as closely as possible.

Extending avatars for enterprise with API
D-ID has taken it one step further with the introduction of its API. By enabling developers to build custom workflows around the chat.d-id platform, businesses can highly customize and integrate avatars into their user experience workflows. This means that enterprises can create entirely new support workflows with the API that enhance user experience. At the upcoming Nvidia GTC conference, D-ID will discuss how the API works and can be implemented by developers.

“The vision here is to disrupt how humans interface with anything digital,” says Gil Perry, CEO and co-founder of D-ID.

As we move towards a more AI-driven future, D-ID’s chat platform is a tantalizing glimpse of how far we have come. With D-ID, businesses can elevate their customer service to a whole new level and create a more personalized, human-like experience for their customers. By integrating AI with lifelike digital humans, the possibilities are endless. So, are you ready to give your customer service a digital-human touch?

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