Gaming Achieves Mastery in Player Support Automation with Helpshift

🚀 Take Your Customer Service to the Next Level: The Power of Automation in Gaming Industry 🎮

Are you ready to level up your customer service game? Brace yourself, because we’re about to dive into an extraordinary world where automation and artificial intelligence (AI) reign supreme. In this blog post, we’ll unveil the thrilling findings of Helpshift’s third annual Digital Support Benchmark Report and how the gaming industry is leading the charge towards a fully automated customer support experience. So fasten your seatbelts, gamers, because we’re about to embark on an exhilarating journey!

🎯 Gaming Takes the Crown: Automation Dominates Customer Support 🏆

According to Helpshift’s groundbreaking report, the gaming industry has left all other industries in the dust when it comes to embracing the power of automation and AI in customer support. Astonishingly, a staggering 82% of player support issues are now handled by automated processes, a substantial increase from the previous year. It seems that gaming publishers have recognized the need to level up their customer support capabilities, especially with the surging number of players during the pandemic.

🤖 Enter the AI-Powered Moderation Army 🛡️

But it’s not just customer support that’s benefiting from automation – moderation is joining the party too. Gaming companies are turning to AI-powered solutions to combat toxicity and maintain a safe gaming environment. Take Activision, for example, which recently announced its partnership with Modulate to integrate AI into its battle against hate speech and harassment. With Modulate’s innovative ToxMod voice chat moderation system, offenders will face consequences for their actions, ensuring a fair and respectful gaming experience for all.

⏭️ The Rise to Automation Dominance: What Lies Ahead 🚀

While gaming boasts an impressive 82% automation rate in customer support, it’s intriguing to note that fintech and entertainment industries take the crown with 94% and 91%, respectively. However, Helpshift’s insightful report hints at the possibility of increasing automation in the coming years, suggesting that gaming will continue to embrace AI-driven solutions even more. It’s a tantalizing glimpse into a future where automation is the norm, revolutionizing customer support in gaming and beyond.

💻 Technical Issues vs. Other Challenges: The Automation Dichotomy 💪

When it comes to the distribution of automation across different categories, gaming displays a remarkable equilibrium. The majority of support requests stem from technical issues, demanding swift and efficient resolution. By leveraging automation, gaming companies can streamline these processes, allowing their support teams to focus on more complex player problems that require human intervention.

🎮 Embrace the Future: Where Passion Meets Business 🌟

At GamesBeat, we believe in the powerful synergy between passion and business within the gaming industry. Whether you’re a game studio decision-maker or simply a passionate gamer, our mission is to keep you informed about the latest trends and developments. From riveting articles to engaging podcasts and captivating videos, GamesBeat is here to help you discover and enjoy the enthralling world of gaming. So, join us on this adventure and let’s level up together!

🔥📚 Ready to Learn More? Read Our Briefings! 📚🔥

To stay ahead of the game and gain deeper insights into the industry, make sure to check out our exclusive Briefings. These curated digests will provide you with all the latest news and trends that matter to both gamers and game studio professionals. Don’t miss out on our epic updates – join us on the journey towards an extraordinary gaming future!

Whether you’re a seasoned gamer, a curious industry observer, or a customer support enthusiast, the realm of automation and AI in gaming has visually transformed the way we engage with players. With the skyrocketing adoption of automation in the gaming industry, it’s evident that the future of customer support is unfolding before our eyes. So level up your customer service game and embrace the power of automation – because in the world of gaming, no challenge is too tough to tackle!

Categorized as AI

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