Leverages Generative AI for New Dynamic Conversation Designer

Are you looking for a way to create a more engaging customer service experience? has the answer. Their new Dynamic Conversation Designer simplifies the process of designing a voice or text-based AI to the point that development time can be cut in half. In this blog post, we’ll explore how is revolutionizing the way businesses create virtual customer service agents, and why you should consider using their platform.

First, let’s look at how the Dynamic Conversation Designer works. The tool helps designers brainstorm, extrapolate from existing templates, and even spot potential errors in the program. Developers can also use generative AI to control voice effects, and both designers and developers can see previews of the AI during its creation to facilitate real-time collaboration. As CEO Raghu Ravinutala puts it, “Conversational flows that lack design thinking can frustrate customers, diminish expected ROI, and potentially damage the brand.”

The Dynamic Conversation Designer is powered by’s proprietary DynamicNLP technology. DynamicNLP is a self-trained model that uses a zero-shot learning technique to produce a conversational chatbot or voice assistant with 97% accuracy in minutes instead of months. Ravinutala explains that the speed benefit is central to the Dynamic Conversation Designer as well: “Leveraging it, we were recently able to deliver a full-fledged chatbot implementation in two hours, a significant improvement from the previous requirement of at least two days for design and development in silos.” is also focused on producing improved business results like increased deflection rates, improved conversion rates, a highly personalized customer experience, and faster resolution times. To that end, they recently partnered with Sony to launch ‘Isha’, an Indian customer service voice assistant.

In August of 2021, raised a whopping $78.15 million in funding to continue developing their conversational AI platform. With such a large investment, it’s clear that is serious about revolutionizing the customer service industry.

If you’re looking for a way to create a more engaging customer service experience,’s Dynamic Conversation Designer is the perfect solution. By streamlining the design and development process, the Dynamic Conversation Designer makes it easier than ever to create a virtual customer service agent that meets your needs. With, you can create a customer service experience that will leave your customers satisfied and keep them coming back for more.

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