Lucy 4 Moving Ahead with Generative AI for Knowledge Management

Do you ever feel like you’re wasting time searching through shared drives for the right resource? Wouldn’t it be easier to lighten the load with some AI-powered help? It’s time to liberate corporate knowledge and save time with generative AI.

In this blog post, we’ll explore how AI-powered answer engines, like Lucy, can help you find the right answers quickly, and how generative AI can take your search to the next level. We’ll look at the drawbacks of generative AI, and how Lucy 4 and Lucy Synopsis have taken the technology to the next level. Finally, we’ll discuss how enhanced collaboration and a more intuitive user interface can give time back to the world.

Let’s dive in!

What Is Generative AI?

Generative AI is defined as algorithms which can be used to create new content, from text, to code, to audio. ChatGPT from OpenAI has opened up a world of possibility for content creation. However, it isn’t all plain sailing. Users have pointed out the fallibilities of ChatGPT, and it has been noted that the AI has a tendency to make up a response if it is unsure.

Enter Lucy, an AI-powered answer engine that is designed to ‘liberate corporate knowledge’: to get the right answer to the right person at the right time in seconds, regardless of where that answer lives. With the recent release of Lucy 4 and Lucy Synopsis, there is a further push towards generative AI, but without the drawbacks. Lucy can not only point a user to an answer, but provide a unique two-to-three sentence summary which directly answers the question.

Integration with Microsoft Teams and Slack

One of the key elements of Lucy 4 is expanded integration with Microsoft Teams and Slack, where users can mention Lucy in a chat. This reflects a wider trend around search, as users are more likely to fire out a message on the chat apps than waste time on a frustrating scavenger hunt.

Enhanced Collaboration

Enhanced collaboration is another important aspect of Lucy 4, as it allows users to annotate and add context within the tool to retain the knowledge which has been liberated. By thinking of Lucy as like a new employee, companies can hit the ground running and improve their data literacy.


Adding generative AI to a slick answer engine will help employees, continually improve ROI, and represents the next generation of knowledge management. Check out Lucy 4 to liberate corporate knowledge and give time back to the world.

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